Got questions? Find answers here!
Generally, no. Due to varying fabric combinations and chemical treatments that retail clothing is exposed to, we cannot guarantee successful decoration on client-provided garments. All the items we source are shipped without treatments to ensure compatibility with different production methods our industry uses. As well, we always order overs to compensate for any losses we suffer during production. (Yes, we do make mistakes despite our genuine efforts to achieve perfection.)
If you must have us decorate your garments, please be sure to check with our team member for compatbiilty and policy.
The minimum quantity that can be ordered is 1, which can be fulfilled using a digital print process. However, for screenprinting and embroidery decoration processes, there is a higher minimum order quantity of 24.
We are open Monday through Friday, 9:00 AM to 5:00 PM.
If you can only arrive after our normal business hours please be sure to comfirm with one of our team members. Every one of us are workaholics so we are certain one of us will be here to accommodate your schedule, as long as it is reasonable. Weekend pickups and consultations may be available by appointment only.
Currently, we are doing appointment only for walk-ins. Please feel free to schedule a time with us to come by to see our showroom and speak with one of our knowledgeable team members. Please call 949-383-5006 or contact us online.
Screen printing is an analog printing process that involves ink pushed through a fine-mesh screen that has been exposed with the artwork. Each exposed screen constitutes one color, also known as a spot color. This differs from a DTG or (Direct-to-Garment) printing process, which is a digital printing method that uses 4 process colors (CMYK) to render different colors. Screen printing provides a much more vibrancy in color and is the preferred method for high-quantity, low-cost garment printing.
We can accept either color mode for file submission, however our digital print process all output using CMYK. So, if an RGB file is provided, please note that their may be a significant shift in color. If the output color is very important, please contact us before placing your order and we can assist with explaining on how the color will translate to output.
A vector file is a resolution-independent file format composed of mathmatical formulas. Simply put, it is a file format that maintains sharpness regardless of scaling. Whereas a full-color photograph is composed of a map of very small, different colored dots, a vector file uses mathmatical equations to create elements such as lines and shapes. Adobe Illustrator is a popular software that can create vector-based graphics. Typical vector file formats have .EPS or .SVG extensions.
Our online designer if a feature-rich application that you can utilize to create your artwork. If you would like us to create production-ready artworks, please inquire and we can provide a quote based on your needs.
If you cannot find a specific brand or style of shirt on our website that you really like, let us know and we can source it for you through our large distributor network of suppliers. We can then provide you with a custom quote on your requested brand.
Most colors available for each apparel item are represented on our online catalog. Certain colors that are discontinued or have been out of stock for extended periods of time have been removed. Please contact us if you cannot find a specific color you are looking for.
We don’t charge for using multiple color garments as long as the artwork is still visible on the other colors. If certain colors need to be reversed (white to black or black to white), then an additional fee may apply depending on the decoration process.
Your order confirmation shows the order date and the expected ship date. Our production department takes much pride in completing the orders on time. As soon as the order is ready for shipment, you will receive a confirmation with the tracking information and you will be able to track the progress via the designated carrier.
Certainly. If you select "Will Call" during check out, you are welcomed to come by our facility to pick up.
We are open Monday through Friday, 9:00 AM to 5:00 PM.
For bulk orders, all garments are placed into cartons in bulk. This normally entails bundling the same-size shirt in 12s and folding in half to insert into a carton. For thicker items like hoodies, they are in placed in smaller bundles. If you opt for fulfillment (i.e. retail fold, individually insert into poly bag with a size label), you can purchase the option at checkout for easier distribution/management of items once you receive them.
